Refund & Return Policy

At SilverChalisa, we want you to receive your Premium Silver Hanuman Chalisa in good condition. Please read this policy before placing an order.

1. Returns

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your Order ID and clear photos of the issue. We will arrange a replacement or suitable resolution after verification.

2. Non-returnable cases

• Product opened/used beyond inspection, unless defective
• Damage caused after delivery due to mishandling
• Change of mind after successful delivery (case-by-case review)

3. Refunds

Approved refunds are processed to the original UPI/payment source where possible. Refund timelines usually take 5–10 business days after approval, depending on your bank or UPI app.

4. Cancelled / unpaid orders

Orders that remain unpaid (pending) may be cancelled by us. If payment was deducted but the order did not confirm, share your payment proof and Order ID — we will verify and resolve.

5. How to raise a request

Message support with: Order ID, phone number used at checkout, issue description, and photos (if applicable).

6. Contact

Refund and return support: SilverChalisa (via website support).